Terms & Policies

• By booking a service with Sanctuary Detailing & Cleaning LLC ("Sanctuary," "we," "us"), you agree to these terms.

• Services are performed by our mobile team at your location within our service area, during our hours of 7:00 a.m. to 6:00 p.m., daily.

• Listed prices are starting points and may change based on size, condition, and add-ons requested. Your final quote is confirmed before booking.

• A $50 appointment deposit is required to reserve deposit-based appointments and is applied toward your service total. Quote-only services and included membership visits require no deposit.

• We accept card and digital payment. We do not accept checks.

• Discounts may be available for multiple vehicles, military customers, and customers age 60 or older — amounts confirmed before booking.

• We are based in Greensboro and do not publish a street address online.

• We are licensed and insured.

• The $50 deposit reserves your appointment and is applied toward your service total.

• Quote-only services (commercial, fleet & semi, dealership, ceramic coating consultations) use a Request a Quote form with no deposit.

• Travel beyond 25 miles from Greensboro may carry a fee starting at $20.

• Same-day or express service may carry an additional fee, subject to availability.

• Any travel fee or add-on charge is disclosed and accepted before you commit.

• Cancellations made at least 24 hours before your appointment are eligible for a deposit refund.

• If you are 20 minutes late, you may incur a $30 fee or your appointment may be canceled with the deposit retained.

• Rescheduling may be available subject to availability. Contact us as early as possible if your plans change.

• Membership dues are billed monthly by secure recurring payment.

• Benefits release only after successful monthly payments — no early release.

• Included visits do not charge a second service price or the $50 appointment deposit.

• Unused benefits do not roll over beyond the membership year.

• You may cancel anytime; cancellation stops future billing and future benefit releases.

• Vehicle size and condition may affect eligibility or additional charges — shown before you commit.

• Outside the membership area: a travel fee starting at $20 may apply, disclosed and accepted before booking.