Policy
Cancellation & Lateness Policy
Clear rules on cancellations, rescheduling, late arrivals, and deposit refunds.
Summary of Key Terms
- 24-Hour Notice: Cancellations made at least 24 hours before scheduled time receive a 100% refund of the $50 deposit.
- Within 24 Hours: Cancellations made within 24 hours forfeit the $50 deposit.
- 20 Minutes Late: A $30 lateness fee applies if more than 20 minutes late; after 20 minutes we reserve the right to cancel and retain the $50 deposit.
- No-Show: Deposit is forfeited plus a no-show fee of up to $50 may apply.
- Company Guarantee: If Sanctuary cancels or reschedules your service, you receive a 30% discount on your next service.
1. Standard Cancellation Rule
Cancellations must be made at least 24 hours before your scheduled service time. Cancellations made more than 24 hours before the appointment will receive a full refund of the $50 deposit. Cancellations made within 24 hours of the scheduled service will forfeit the $50 deposit.
2. Lateness Policy
Customers who are more than 20 minutes late to their scheduled appointment may be charged an additional $30 lateness fee. If a customer is more than 20 minutes late, Sanctuary Detailing & Cleaning LLC reserves the right to cancel the appointment, in which case the $50 deposit will be retained.
3. Rescheduling Requests
Rescheduling requests must be submitted at least 24 hours before your scheduled service. Rescheduling is subject to availability. If rescheduling is requested within 24 hours, the $50 deposit may be forfeited.
4. No-Show Policy
If you do not show up for your scheduled appointment without prior notice or cancellation, the $50 deposit will be forfeited, and you may be charged an additional no-show fee of up to $50.
5. If We Need to Reschedule or Cancel
If Sanctuary Detailing & Cleaning LLC cancels or reschedules your service due to severe weather, equipment issues, or emergency, you will receive a 30% discount on your next service.
Need to reschedule or cancel your appointment?