Policy
Refund Policy
Clear, fair refund terms for deposits, services, payment plans, memberships, and rewards.
At Sanctuary Detailing & Cleaning LLC, we want every customer to feel confident booking with us. This Refund Policy explains when and how refunds are issued. It forms part of our overall Terms & Conditions and should be read alongside our Cancellation Policy.
1. Deposit Refunds
The $50 appointment deposit is refundable in full when you cancel at least 24 hours before your scheduled service time. Cancellations made within 24 hours of the appointment forfeit the deposit. If you are more than 20 minutes late and we cancel the appointment, the deposit is retained. If Sanctuary Detailing & Cleaning LLC cancels or reschedules your service, your deposit is refunded in full or applied to your rescheduled appointment at your option.
2. Service Refunds
If you are not satisfied with a completed service, contact us within 24 hours of completion and we will work to resolve the issue. Where a service was not performed or was materially deficient, we will re-perform the affected work or issue a partial or full refund at our discretion. Refunds for completed services are evaluated case by case and are not guaranteed for subjective preferences disclosed after service.
3. Payment Plan Refunds
Under a signed Clean Ahead payment plan, your first installment and all subsequent payments are payments toward your agreed total — not a separate deposit. If any scheduled payment is missed or remains unpaid, your scheduled service is canceled. After 30 days of non-payment, 50% of the amount you have paid under the plan will be refunded to you. If you cancel your plan in writing before service is performed, any amount paid beyond the agreed non-refundable portion is refunded per your contract terms. Refunds are issued to the original payment method within 7–10 business days.
4. Membership Dues
Membership dues are billed monthly in advance. Dues for the current billing period are non-refundable once charged, but you may cancel at any time to stop future billing. Cancellation stops future charges and future benefit releases; it does not refund dues already paid for the current period. If a billing error occurs, contact us and we will correct it promptly.
5. Rewards Points & Reversals
Points earned on a service that is later refunded, canceled, or reversed are deducted from your balance to reflect the reversal. Negative balances are not permitted. Welcome bonuses and referral awards that are reversed due to a refund or a disqualified referral are removed from your account. Only authorized backend systems and workflows may adjust your balance.
6. How Refunds Are Processed
Approved refunds are issued to the original payment method used for the transaction. Depending on your bank or card issuer, refunds typically appear within 5–10 business days. We do not issue refunds to a different card or account than the one originally charged. Refreshing, double-clicking, or retrying a payment does not create duplicate charges, and any duplicate charge is refunded in full.
7. Gift Cards & Promotions
Gift cards are valid for one year from purchase and are non-refundable and non-redeemable for cash. Promotional discounts applied to a refunded service are reversed proportionally. Promotions may not be combined with certain other offers.
8. Requesting a Refund
To request a refund, contact us at 1-336-560-8360 or sanctuary@sanctuarydetailingcleaning.com with your booking or invoice details. We will review your request and respond within 3 business days. This Refund Policy works alongside our Cancellation Policy and Terms & Conditions.
Questions about a refund?