Policy
Privacy Policy
How we respect and protect your personal information.
Our Commitment
At Sanctuary Detailing & Cleaning LLC, we value your privacy. We collect only the information required to provide, communicate about, and deliver high-quality mobile detailing and cleaning services. We do not sell or rent your personal information to third parties.
1. Information We Collect
When you request a quote, book an appointment, or sign up for Sanctuary Rewards or Memberships, we may collect: name, phone number, email address, service address, vehicle/property specifications, job notes, and optional uploaded photos.
2. How We Use Your Information
Your information is used strictly to confirm appointments, dispatch mobile technicians, process payments/deposits, send service status updates, administer Sanctuary Rewards points, and manage recurring membership benefits.
3. SMS Communications & Marketing
By opting in to text messaging on our forms, you consent to receive transactional notifications and optional marketing SMS from Sanctuary Detailing & Cleaning LLC. Message and data rates may apply. Reply STOP at any time to opt out of marketing messages.
4. Data Protection & Security
We implement industry-standard administrative, physical, and technical safeguards to protect your data. All online payment transactions are processed securely through certified PCI-compliant gateways.
5. Contacting Us About Your Data
If you wish to review, update, or request the deletion of your personal contact records, please reach out to us at 1-336-560-8360 or sancutary@sanctuarydetailingcleaning.com.