Policy
SMS Terms & Conditions
How we use text messaging, your consent, and your opt-out rights.
These SMS Terms & Conditions explain how Sanctuary Detailing & Cleaning LLC uses text messaging to communicate with you. They are part of our overall Terms & Conditions and Privacy Policy.
1. Program Description
Sanctuary Detailing & Cleaning LLC may send text messages to customers who provide their mobile number and consent on our booking, quote, rewards, or contact forms. Messages include appointment confirmations, reminders, rescheduling and cancellation notices, quote follow-ups, and — only with separate marketing opt-in — promotional offers.
2. Message Frequency
Message frequency varies. For a single appointment you may receive up to approximately 4 transactional messages (confirmation, 24-hour reminder, 2-hour reminder, and a post-service review request). Marketing messages, when you opt in, are limited to a few per month. You will not receive more messages than are reasonably necessary for the service or program you signed up for.
3. Consent
By providing your mobile number and checking the SMS opt-in box on our forms, you consent to receive text messages from Sanctuary Detailing & Cleaning LLC at the number you provided. SMS consent is optional and separate from any service, booking, or program enrollment — you may book and use our services without opting in to text messages. Transactional messages related to your active appointment may be sent even without marketing opt-in, as necessary to deliver the service you requested.
4. Opt-Out
You may opt out of marketing text messages at any time by replying STOP to any message. You may opt out of transactional messages by contacting us. After opting out, you may receive one final confirmation message. Message and data rates may apply. We do not charge you for text messages, but your mobile carrier's standard rates apply.
5. Carrier Compliance
Our text messaging program complies with applicable carrier and regulatory requirements, including the Telephone Consumer Protection Act (TCPA) and 10DLC (10-digit long code) messaging standards. We do not send messages to numbers on do-not-call registries for marketing purposes.
6. Help & Support
Reply HELP to any message for assistance, or contact us directly. If you have questions about our SMS program, reach us at the contact information below.
7. Privacy
Your mobile number and message content are handled in accordance with our Privacy Policy. We do not sell your mobile number to third parties.
8. Changes to These Terms
We may update these SMS Terms from time to time. Continued use of our services and acceptance of messages after changes constitutes acceptance of the updated terms.
Questions about our text messages?